Frequently Asked Questions
Check in is at 15:00 and check out is at 10:30
Subject to notice and availability yes.
Yes, please visit our dog policy page to find our more!
We can provide highchairs and travel cots upon request. Please note that, for hygiene reasons, cot linen is not supplied and we kindly ask guests to bring their own.
Yes, we do.
Unfortunately, we do not provide charcoal or lighters.
Tesco is the local supermarket and its 4 miles away; you are welcome to have groceries delivered but you must be on site to receive.
It will be ready for your arrival. Please refer to operating instructions in the property folder.
The cottages feature secure gardens, while the lodges include retractable barriers for added safety and peace of mind.
Guests are required to park on the main car park. You are welcome to load and unload providing your vehicle is moved straight away. If you are a blue badge holder, please visit our accessibility page.
Yes, we do on the main car park. (Project EV Pro app required)
Please fill in the online lost property form.
| Time until start of stay | Amount to charged |
|---|---|
| 1 weeks or less | 100.00 % of booking |
| 2 weeks or less | 85.00 % of booking |
| 3 weeks or less | 60.00 % of booking |
| 4 weeks or less | 40.00 % of booking |
| 5 weeks or less | 30.00 % of booking |
Everything You Need for a Comfortable Stay
Each property is fully equipped with all the essentials to make your stay effortless and enjoyable.
What’s included:
- Fresh bed linen and towels
- Fully equipped kitchen with utensils, pots, pans, plates, bowls, mugs, cutlery, and glasses
- Cleaning essentials, including multi-surface spray and washing-up liquid (in reusable bottles)
- Complimentary toiletries: shampoo, body wash, and hand soap
Guest Starter Pack:
To help you settle in, we also provide a handy welcome pack containing:
- 4 tea bags
- 4 coffee sticks
- 4 sugar sticks
- 2 packets of biscuits
- 1 kitchen roll
- 1 dish cloth
- 1 cleaning sponge
- 2 dishwasher tablets (where fitted)
- 2 laundry pods (where fitted)
Yes, absolutely! Guests are welcome to pick and enjoy the fruit and herbs growing around the property — please just take what you need and leave some for others to enjoy too.
While we don’t anticipate any issues during your stay, please don’t worry — our team is always on hand to help.
You can contact us directly by emailing info@ranmoorestate.co.uk, and we’ll do our best to respond as quickly as possible. During office hours (Monday to Friday, 9:00 AM – 4:00 PM), you can also reach us by phone on 01258 690 991. Outside these hours, our on-call team will do their very best to assist you email.
Please email info@ranmoorestate.co.uk